Service client · Support produit
Politique de garantie
Des conseils clairs concernant la couverture des défauts de fabrication, l'examen technique et le support de réparation pour les produits TopTorq éligibles.
Dernière mise à jour : Mars 2026
Les pièces modifiées, soudées ou altérées ne sont pas couvertes par la garantie. Testez les composants avant toute installation ou modification.
support@toptorqstore.comWhat is covered
TOPTORQ offre une garantie de 60 jours contre les défauts de fabrication pour les produits à prix courant, à compter de la date d'achat. Cette garantie s'applique à l'acheteur original.
Manufacturing defects
Defects occurring under normal use conditions, such as verified component malfunctions or cracked solder joints present before customer modification.
Material defects
Material-related defects that affect the product during normal, intended use within the applicable warranty period.
What is not covered
La garantie ne couvre pas les dommages causés par une utilisation non conforme aux conditions prévues, une modification par le client ou un achat effectué hors du canal de vente agréé.
Use and handling
- Normal wear, natural degradation or scratches from prolonged use.
- Crashing, physical impact, crushing, pulling or other human-induced damage.
- Water exposure or damage caused by unsuitable operating conditions.
Modification and purchase source
- Improper soldering, unauthorized repairs or alterations.
- Loss of individual components or items.
- Products not purchased directly from TOPTORQ or an authorized source.
Warranty and repair process
En cas de problème de qualité avéré durant la période de garantie applicable, nous examinerons les preuves afin de déterminer la solution ou la procédure de réparation appropriée.
Email support@toptorqstore.com with your order number or receipt, clear photos or video, and a description of the issue.
Our team reviews the evidence and provides an initial view of the damage, expected repair time and potential costs.
If requested, send the item using the provided instructions. Round-trip shipping fees are borne by the customer unless otherwise confirmed in writing.
For verified warranty defects, we may repair or otherwise resolve the issue. Human-induced damage may be refused or subject to a repair fee; any quote will be sent for approval.
Liability and consumer rights
Limitation of liability
To the maximum extent permitted by applicable law, TOPTORQ is not liable for direct, indirect, incidental or consequential damages resulting from use or failure of a product, including damage to a drone frame, camera or attached payload.
Statutory rights
This warranty supplements applicable TOPTORQ policies and does not replace statutory consumer rights. Rights may vary by state or jurisdiction.
Use and installation of UAV components involve operational risks. Follow product instructions, applicable laws and safety procedures. Do not operate equipment in a manner that creates unreasonable risk of injury or property damage.
Need warranty support?
Contact us before shipping a product back.
Send your proof of purchase and clear evidence of the issue so our team can confirm the correct next step.