Atención al cliente · Soporte de producto
Póliza de garantía
Guía clara para la cobertura de defectos de fabricación, revisión técnica y soporte de reparación para productos TopTorq elegibles.
Última actualización: Marzo de 2026
Las piezas modificadas, soldadas o alteradas no están cubiertas por la garantía. Pruebe los componentes antes de su instalación o modificación.
support@toptorqstore.comWhat is covered
TOPTORQ ofrece una garantía de 60 días contra defectos de fabricación para productos a precio completo, a partir de la fecha de compra. Esta garantía es válida para el comprador original.
Manufacturing defects
Defects occurring under normal use conditions, such as verified component malfunctions or cracked solder joints present before customer modification.
Material defects
Material-related defects that affect the product during normal, intended use within the applicable warranty period.
What is not covered
La garantía no cubre daños causados por un uso fuera de las condiciones previstas, modificaciones por parte del cliente o compras fuera de los canales de venta autorizados.
Use and handling
- Normal wear, natural degradation or scratches from prolonged use.
- Crashing, physical impact, crushing, pulling or other human-induced damage.
- Water exposure or damage caused by unsuitable operating conditions.
Modification and purchase source
- Improper soldering, unauthorized repairs or alterations.
- Loss of individual components or items.
- Products not purchased directly from TOPTORQ or an authorized source.
Warranty and repair process
Para un problema de calidad verificado dentro del período de garantía aplicable, revisaremos la evidencia y determinaremos la reparación o la vía de resolución adecuada.
Email support@toptorqstore.com with your order number or receipt, clear photos or video, and a description of the issue.
Our team reviews the evidence and provides an initial view of the damage, expected repair time and potential costs.
If requested, send the item using the provided instructions. Round-trip shipping fees are borne by the customer unless otherwise confirmed in writing.
For verified warranty defects, we may repair or otherwise resolve the issue. Human-induced damage may be refused or subject to a repair fee; any quote will be sent for approval.
Liability and consumer rights
Limitation of liability
To the maximum extent permitted by applicable law, TOPTORQ is not liable for direct, indirect, incidental or consequential damages resulting from use or failure of a product, including damage to a drone frame, camera or attached payload.
Statutory rights
This warranty supplements applicable TOPTORQ policies and does not replace statutory consumer rights. Rights may vary by state or jurisdiction.
Use and installation of UAV components involve operational risks. Follow product instructions, applicable laws and safety procedures. Do not operate equipment in a manner that creates unreasonable risk of injury or property damage.
Need warranty support?
Contact us before shipping a product back.
Send your proof of purchase and clear evidence of the issue so our team can confirm the correct next step.