Customer care · Delivery information

Shipping Policy

Clear guidance on order processing, standard delivery, tracking updates and shipment support.

Last updated: March 2026

Check your address before ordering.

Customers are responsible for providing an accurate shipping address, email and contact information at checkout.

support@toptorqstore.com
1–3 business daysOrder processing
5–7 business daysStandard delivery estimate
24–48 hoursTypical tracking update
Address requiredCheck before submitting
01

Order processing time

All orders are processed and packed within 1–3 business days after placement, excluding weekends and holidays. Processing time is preparation time before the order leaves our warehouse and does not include actual shipping time.

When your order shipsA tracking number and carrier details will be provided once the package has been handed to the carrier.
02

Shipping time and delivery estimates

Standard delivery is typically estimated at 5–7 business days after shipment. Delivery estimates may vary by destination, carrier conditions and the specific order.

→Standard delivery

5–7 business days after shipment, excluding weekends and holidays.

$Shipping charges

Shipping charges and eligible free-shipping offers are shown at checkout and may depend on product, destination and order eligibility.

03

Order tracking

Once your order has shipped, you will receive a confirmation email with the tracking number and carrier details. Tracking information typically updates within 24–48 hours after the package is handed to the carrier.

01Shipment confirmation

You will receive an email with your tracking number and carrier details after shipment.

02Carrier update

Tracking may remain at “Pending” or “Label Created” until the carrier scans the package.

03Check official tracking

Use the tracking number on the carrier’s official website for the latest delivery status.

04

Shipping delays and address accuracy

Possible delays

Delays may occur because of public holidays, weather conditions, carrier operations, customs clearance or other circumstances beyond our control. We will work with the carrier where possible to help move the shipment forward.

Check your address

The customer is responsible for the accuracy of the shipping address. Orders shipped to an incorrectly provided address may not be eligible for a refund or replacement under the applicable store terms.

Before you place an orderReview your shipping address, phone number and email carefully. Contact support immediately if you notice an error.

Need help with a shipment?

Contact our support team with your order number.

We can help locate tracking information and clarify the next step for an order in transit.

Contact support