Customer care · United States

Returns & Refund Policy

Clear guidance for eligible returns, replacements and refunds on TopTorq products.

Last updated: March 2026

Start with support approval.

Please contact our support team before shipping any item back. Unauthorized returns may not be accepted.

support@toptorqstore.com
30 daysReturn request window
1–2 daysInitial support review
5–10 daysRefund processing after approval
Approval firstUnauthorized returns are not accepted
01

Return window

You have 30 days from the date of delivery to request a return. If 30 days have passed since delivery, we may be unable to offer a return.

ImportantItems sent back without a prior approved return request will not be accepted. WAVA Controllers are strictly non-returnable under this policy.
02

Return eligibility and exemptions

If an item is defective, damaged, has a quality issue or is incorrect, contact us within the 30-day window so we can review the appropriate resolution.

Eligible condition

  • Unworn, unused, unmounted and unsoiled.
  • In the original packaging with all tags attached.
  • Accompanied by the original receipt or proof of purchase.

Exemptions

  • WAVA Controllers, customized products and OEM production.
  • Used components that have been deployed, mounted or soldered.
  • Requests submitted after the 30-day delivery window.
  • Unauthorized returns without formal support approval.

For WAVA products, please review our WAVA Warranty Policy. For warranty claims arising after the return window, review our TOPTORQ Warranty Policy.

03

How to start a return or replacement

Follow the steps below so our support team can review your request efficiently.

01Submit your request

Email support@toptorqstore.com with your order number and clear photos or video of the issue.

02Support review

Our team will evaluate the request and normally respond within 1–2 business days.

03Receive instructions

If approved, we will provide return instructions and, where applicable, a prepaid shipping label.

04Ship the item

Use the approved instructions, attach the label securely and keep your carrier receipt.

04

Refunds

Once we receive and inspect an approved return, we will notify you by email whether the refund is approved or rejected.

Approved refunds are processed to the original payment method within 5–10 business days.Banking institutions and credit card companies may require additional time to post the refund to your account.

Warranty and liability exclusions

Warranty coverage does not include damage resulting from crashes, physical impacts, improper soldering, water exposure or unauthorized modifications. Customers are responsible for using and installing products in accordance with applicable instructions and safety requirements.

05

Frequently asked questions

Can I return a WAVA Controller?

WAVA Controllers are non-returnable under this Return & Refund Policy. Please contact support promptly if your product arrives damaged, defective or incorrect so the applicable warranty or service process can be reviewed.

Can I return a customized or OEM product?

Customized products and OEM production are exempt from standard returns. Contact support before ordering if you need to confirm a configuration, specification or production requirement.

Who pays for return shipping?

Return shipping instructions and any applicable label will be provided after your request is reviewed and approved. Do not ship an item before receiving approval.

What should I include in my request?

Include your order number, product name, a description of the issue, clear photos or video, and any relevant installation or usage information.

Need help with an order?

Contact our support team before sending anything back.

We can help confirm eligibility, next steps and the correct warranty or return process for your product.

Contact support