Support · Compatibility · Operations
Frequently Asked Questions
Clear answers for drone builders, professional operators, repair teams and OEM program managers.
Technical focus
Product & compatibility
How do I know if a part is compatible with my drone?+
Review the specifications on the product page and email our technical support team with your drone model, the part you are replacing and a clear photo if you need a compatibility review.
Do your products include installation documentation?+
Manuals and wiring diagrams are provided on the product page where available. Contact support before installation if you need additional documentation.
Customer operations
Orders & shipping
How quickly are orders processed?+
Most orders are processed and dispatched within 1–3 business days. Delivery estimates depend on destination and carrier service.
Can I change or cancel my order?+
Contact support as soon as possible. Orders may move to fulfillment quickly, and changes may not be possible after shipment.
After-sales support
Warranty & returns
What is covered by the warranty?+
Warranty coverage depends on the product and published terms. Manufacturing defects should be reported with proof of purchase and clear photos or video.
Can I return a part if I ordered the wrong size?+
Eligibility depends on the applicable Return & Refund Policy. Items should generally remain unused, unmodified and in their original packaging.
Programs and volume
Wholesale & OEM
Do you offer volume pricing or OEM support?+
Yes. Contact the B2B / OEM team with your target products, quantities, application and destination market for a program review.
Still need help?
Get a clearer answer before you order.
Contact the TopTorq team for product compatibility, documentation, shipping or OEM questions.